We appreciate your business and will strive to do everything possible to make your purchase a pleasurable one.
Following are the basic guidelines we follow on returns:
Most items must be returned within 10 days of receipt for a refund, exchange or in-house credit (minus shipping
and handling). The customer is responsible for shipping expense and ensuring that merchandise is in new
condition, in the original packaging with all of the manufacturer's information. Returns are only accepted from
orders sent to the United States and Canada.
No returns for refunds or exchanges shall be granted after 10 days of receipt. A Return Merchandise
Authorization number is required on all returns. To obtain a Return Merchandise Authorization number simply
email "firstname.lastname@example.org" with a full description and reason for return. You will be notified of your
A restocking fee of at least 15% may apply on returned items at the sole discretion of THE SAUNA PLACE.
Further deductions will be made if goods returned are in a depreciated condition, damaged, or if re-crating or
packaging is necessary. The following items are non-returnable: previously installed equipment, buckets and
ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut) and steam cabinets.
Refusals Delivered by UPS, USPS, FedEx, or RPS
If any item is refused for delivery by UPS, USPS, FedEx or RPS for reasons other than damage or our shipping
error, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges.
Refusals Delivered by Commercial Freight Companies
If you refuse an item that is delivered by a commercial freight company for any reason other than damaged
merchandise or a shipping error by THE SAUNA PLACE, the order will be subject to a 25% restocking fee plus any
and all applicable shipping charges.
Orders for per-cut sauna kits, modular sauna rooms, steam rooms, steam generators can only be cancelled within
24 hours of order and cannot be returned.
Liability will extend only to the amount of the invoice. THE SAUNA PLACE is not responsible for delayed shipment
due to shipping companies or back-logged manufacturers and distributers. Some equipment has to be special
ordered directly from the manufacturer or distributer and delays (while seldom) can occur. If your order is delayed
more that a reasonable amount of time we will be happy to refund your money if you choose. Shipping charges
Once you have received a Return Merchandise Authorization (RMA) number from customer service
(email@example.com) please ship items to the following address:
The Sauna Place
750 East Spring Street, Suite B-2
Cookeville, TN 38501
*** NO REFUNDS OR RETURNS WILL BE GRANTED WITHOUT AN RMA NUMBER***
We warrant all of our products to be free from defects in material and workmanship and agree to remedy any such
defects. All warranties exclude postage and handling charges as well as charges for removal and installation.
Warranties vary by product, but in general it should be understood that all warranty work must be done by THE
SAUNA PLACE. Any unauthorized work by anyone else will void your warranty.