Customer Service

Returns

We appreciate your business and will strive to do everything possible to make your purchase a pleasurable one.  Following are the basic guidelines we follow on returns:

Most items must be returned within 10 days of receipt for a refund, exchange or in-house credit (minus shipping and handling). The customer is responsible for shipping expense and ensuring that merchandise is in new condition, in the original packaging with all of the manufacturer’s information. Returns are only accepted from orders sent to the United States and Canada.

No returns for refunds or exchanges shall be granted after 10 days of receipt.  A Return Merchandise Authorization (RMA) number is required on all returns. To obtain a Return Merchandise Authorization number simply email customerservice@saunaplace.com with a full description and reason for return. You will be notified of your “RMA” number.

A restocking fee of at least 15% may apply on returned items at the sole discretion of THE SAUNA PLACE. Further deductions will be made if goods returned are in a depreciated condition, damaged, or if re-crating or packaging is necessary.  The following items are non-returnable: previously installed equipment, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut) and steam cabinets.

Returning Items
Once you have received a Return Merchandise Authorization (RMA) number from customer service
(sales@saunaplace.com) please ship items to the following address:

The Sauna Place
750 East Spring Street, Suite B-2
Cookeville, TN  38501
Attn:  Returns
*** NO REFUNDS OR RETURNS WILL BE GRANTED WITHOUT AN RMA NUMBER***

Refusals Delivered by UPS, USPS, FedEx, or RPS
If any item is refused for delivery by UPS, USPS, FedEx or RPS for reasons other than damage or our shipping error, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges.

Refusals Delivered by Commercial Freight Companies
If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by THE SAUNA PLACE, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.

Cancellations
Orders for per-cut sauna kits, modular sauna rooms, steam rooms, steam generators can only be cancelled within 24 hours of order and cannot be returned.

Policies
Liability will extend only to the amount of the invoice.  THE SAUNA PLACE is not responsible for delayed shipment due to shipping companies or back-logged manufacturers and distributers.  Some equipment has to be special ordered directly from the manufacturer or distributer and delays (while seldom) can occur.  If your order is delayed more that a reasonable amount of time we will be happy to refund your money if you choose.  Shipping charges are non-refundable.

Warranties
We warrant all of our products to be free from defects in material and workmanship and agree to remedy any such defects.  All warranties exclude postage and handling charges as well as charges for removal and installation. Warranties vary by product, but in general it should be understood that all warranty work must be done by THE SAUNA PLACE.  Any unauthorized work by anyone else will void your warranty.