Shipping policy

Free Shipping Promotion

Free standard shipping applies to eligible online orders over $200 shipped within the contiguous Lower 48 United States. Alaska, Hawaii, Puerto Rico, U.S. territories, and APO addresses are excluded. The $200 minimum is calculated after all other discounts are applied, and shipping/handling fees do not count toward the minimum. If a return or cancellation drops the net purchase total below $200, standard shipping charges will be deducted from any applicable credit. The Sauna Place reserves the right to select the best carrier method for free shipping orders.

Freight Delivery, Access, and Refusals

Delivery Scope: Commercial freight delivery is provided via standard LTL carriers and is strictly Curbside / Dock Delivery only. Curbside delivery is defined as bringing the trailer to the public curb, dock, or edge of a driveway immediately accessible from a public road. Deliveries are typically made by a single driver operating a 28-foot to 53-foot semi-trailer.

Offloading & Liftgates: Drivers are not required to assist with offloading or moving freight into structures. An adult must be present at delivery. Sauna packages are designed to be broken down on the truck bed and offloaded box-by-box by hand. Liftgate service is not included unless explicitly purchased prior to shipment. If you request a liftgate from the carrier driver on-site without prior purchase, you agree to pay all additional carrier liftgate charges.

Site Access Restrictions: Drivers will not pull into steep driveways, unpaved roads, narrow lanes, low-hanging tree canopies, or gated properties. Freight charges are calculated strictly by zip code; therefore, it is the buyer’s sole responsibility to inform The Sauna Place of physical delivery hurdles prior to shipping. If a carrier cannot safely reach your curb, you agree to receive the freight at an agreed-upon offsite location or pick it up at the local carrier terminal.

Additional Delivery Services: Any additional services requested at the time of delivery, including inside delivery, call-before-delivery or 24-hour notice/appointment service, and changes of delivery address, are the responsibility of the consignee and may result in additional charges.

Freight Surcharges: Certain products shipping by freight carrier may incur additional surcharges in specific geographic areas. The Sauna Place reserves the right to cancel any order where a required geographic surcharge is not paid. Contact us to have these charges quoted for your area.

In-Transit Refusals: Refusing a shipment due to delivery access delays, job-site difficulty, or offloading issues is strictly prohibited. Orders in transit cannot be canceled or refunded due to delivery logistics. Unapproved freight refusals will be treated as a breach of contract subject to a 25% restocking fee plus all round-trip outbound and return freight costs.

Parcel Carrier Refusals: If any item is refused for delivery by UPS, USPS, FedEx, or RPS for reasons other than damage or a shipping error by The Sauna Place, the order will be subject to a 15% restocking fee plus all applicable shipping charges.

Critical Notice: Inspecting Freight and Reporting Damage

To ensure cargo insurance coverage, the buyer must follow strict inspection protocols upon delivery:

Count Every Piece: Count individual boxes upon offloading. Do NOT simply sign for "1 skid." Sign the carrier's Delivery Receipt for the exact individual box count received.

Note Packaging Damage On-Site: Inspect all packaging. If you spot crushed boxes, punctures, torn shrink wrap, or open cartons, write the specific damage on the driver's Delivery Receipt / Bill of Lading (BOL) BEFORE the driver departs. Any visible loss or damage must be noted on the Bill of Lading and signed by the carrier's agent (driver).

STRICT 24-HOUR CONCEALED DAMAGE DEADLINE: Any concealed damage or missing/incorrect parts MUST be reported to The Sauna Place in writing at sales@saunaplace.com within twenty-four (24) hours of delivery.

Parcel Claims (UPS / FedEx / USPS): Damage on parcel shipments must be reported in writing within 24 hours of delivery.

Claim Documentation: Claims must include photos of the packaging, photos of the damage, the delivery receipt, and a description of the issue.

Damaged Shipment Refusal & Return Authorization: If a shipment is visibly damaged and unusable, call The Sauna Place before refusing any part or all of the shipment. Do not attempt to return a damaged shipment to The Sauna Place without prior authorization.

Mandatory Packaging Retention: You MUST retain all original cardboard boxes, inner padding, and pallets until the claim is finalized. Discarding packaging prior to carrier inspection results in immediate claim denial.

Claim Forfeiture: Signing a Delivery Receipt without noting damage or missing pieces, or failing to report damage with photos within the required reporting window, legally forfeits the freight claim and releases The Sauna Place from replacement liability.