Returns and Other T&C

Returns

We appreciate your business and will strive to do everything possible to make your purchase a pleasurable one. Following are the basic guidelines we follow on returns:

• Most items must be returned within 10 days of receipt for a refund, exchange or in-house credit (minus shipping and handling). The customer is responsible for shipping expenses and ensuring that merchandise is in new condition, in the original packaging with all of the manufacturer’s information. Returns are only accepted from orders sent to the United States and Canada.
• No returns for refunds or exchanges shall be granted after 10 days of receipt. A Return Merchandise Authorization (RMA) number is required on all returns. To obtain an RMA number, simply email customerservice@saunaplace.com with a full description and reason for return. You will be notified of your “RMA” number.
• A restocking fee of at least 15% may apply on returned items at the sole discretion of The Sauna Place. Further deductions will be made if goods returned are in depreciated condition, damaged, or if re-crating or packaging is necessary.
• Non-returnable items include: electrical parts, previously installed equipment, buckets and ladles, back and headrests, aromatherapy oils, towels, room kits (both modular and pre-cut), and steam generators.
• Once you have received a Return Merchandise Authorization (RMA) number from customer service, please ship items to the following address:
  The Sauna Place
  1505 Gould Drive
  Cookeville, TN 38506
  Attn: Returns

*** NO REFUNDS OR RETURNS WILL BE GRANTED WITHOUT AN RMA NUMBER ***

Cancellations

Orders for pre-cut sauna kits, pre-built sauna rooms & steam generators can only be cancelled within 24 hours of order and cannot be returned. The Sauna Place is not responsible for delayed shipments due to shipping companies or back-logged manufacturers and distributors. Some equipment has to be special ordered directly from the manufacturer or distributor and delays (while seldom) can occur. If your non-custom order is delayed more than a reasonable amount of time, we will be happy to refund your money if you choose. Shipping charges are non-refundable.

Freight Policies & Damage

While we always expect that your order will arrive in the condition we ship and package it in, it is your responsibility to ensure the item has not been damaged by the carrier during shipping. Please check for any damage upon delivery and note any such damage and/or shortages on the delivery receipt BEFORE the driver leaves. If boxes are in bad shape, or have any damage, please write that on the bill in case there is any concealed damage found later. Damage must be reported within 3 days to the truck line or a claim cannot be filed. Call The Sauna Place with any questions you may have.

What is a Freight Delivery?

Freight is delivered by Common Carrier to you, the consignee, at your business or home. Freight charges are figured from dock to dock or, in residential deliveries, to a curbside. Deliveries are made by a single driver, usually in a tractor pulling a 28′ trailer. If the tractor and trailer are not able to make it to your business or residence due to weight restrictions, low-hanging trees, narrow driveways, or any other reason, it is the responsibility of the consignee to make arrangements to receive the shipment at a location agreed upon by the truck line and the consignee or to pick up the freight at the local terminal.

Warranties

We warrant all of our products to be free from defects in material and workmanship and agree to remedy any such defects. All warranties exclude postage and handling charges, as well as charges for removal and installation. Warranties vary by product, but in general, it should be understood that all warranty work must be done by The Sauna Place. Any unauthorized work by anyone else will void your warranty.